Every request comes to us first. A U.S.-based team logs it in a real ticketing system, triages it on arrival, and handles resolution at Tier 1, with response targets you can hold us to. Only the things that genuinely need you ever reach your desk.
Tier 1 Support covers the full life of a request: logging and triage, resolution on a clock, and a clean path upward for the few things that truly need your team.
Every request goes into a ticketing system the moment it arrives, so nothing lives in an inbox or waits on someone's memory. We triage each ticket, set its priority, and handle resolution at Tier 1, so what reaches your team is the rare issue that genuinely needs it.
A response target only counts when there's a clock on it. Every plan comes with a stated response target, and every ticket is handled by a U.S.-based team.
Some issues genuinely need your team, and those should get there fast with everything attached. The rest stay with us. Regular reporting shows ticket volume and patterns, so you always know what's breaking and how often.
Every Valor plan includes Tier 1 Support at the level below. One plan, one bill, covering your website, databases, security, and support together.
For businesses that need a dependable frontline during the workday.
For businesses that want faster answers and a weekly read on the queue.
For operations where the help desk can never go dark.
These are the standard Valor plans, shown from the support angle. The same plan also covers your website, databases, and security, so you're never buying five subscriptions to get one stack.
Count the interruptions, the follow-ups, and the tickets you end up answering yourself after hours. One founder handed us that queue and got 15+ hours a week back, with a 94% CSAT score to show for it (read the case study). Tell us what yours looks like and we'll tell you which plan clears it.